Q: Are you a manufacturer or a trading company?
A: We are a professional manufacturer with over 20 years of industry experience and our own quality control team.
Q: What certificates does the company have?
A: We follow strict quality control standards. Every batch goes through systematic inspection before shipment.
Q: Do you accept factory visits or third-party inspections?
A: Yes, we warmly welcome you to visit our factory, and we accept third-party inspections like SGS, BV, etc.
Q: What types of conveyor belts do you mainly supply?
A: We specialize in Steel Cord, Textile (EP/NN), Pipe, Sidewall, Rough Top, Special Cover Compound ,PVC, PVG conveyor belts for various industries.
Q: Can you customize the conveyor belt according to our specific requirements?
A: Yes, we provide custom sizes (width, length, thickness) and special rubber compounds (heat resistant, oil resistant, etc.).
Q: Can the belts be used for high-temperature or heavy-duty mining applications?
A: Absolutely. Our steel cord belts are specifically designed for high tensile strength, heavy-duty mining, and port applications.
Q: What is the warranty period for your belts?
A: We offer a 12-month warranty against manufacturing defects under normal operating conditions.
A: Usually 1 roll(200m), but we accept small trial orders for our new clients.
Q: Can samples be provided for free?
A: Yes, we can provide small samples for free, but the freight will be collected (or we can discuss shipping cost).
Q: What is the payment method?
A: Usually 30% T/T deposit, 70% balance against B/L copy. Or L/C at sight for large orders.
Q: I have some products from other suppliers. Can I help arrange shipments together?
A: Yes, we can help consolidate your goods from other suppliers in China and ship them together to save your freight cost.
A: Belts are packed in strong wooden/steel cores with waterproof materials, or as per your specific request.
Q: Which port do you ship from?
A: We usually ship from Qingdao Port.
Q: Can you provide documentation for customs clearance?
A: Yes, we provide all necessary documents (Invoice, Packing List, B/L, CO, etc.) to ensure smooth customs clearance.
Q: Can we use the brand on the packaging? How to protect our customers?
A: Yes, we can print your logo on the belt surface and customize the packaging to protect your brand.
Q: What if there is a quality problem with the goods?
A: Please provide photos or videos, and our technical team will analyze it within 24 hours. If it's our manufacturing defect, we will take full responsibility.
